Frequently Asked Questions
Everything you need to know about your Feyenoord gear and orders.
What are the shipping costs and delivery times?
We offer worldwide shipping. Orders within the Netherlands are typically delivered within 1-2 business days. Shipping costs are calculated at checkout based on your location and order size.
Can I return or exchange my order?
Yes, you can return unused items in their original packaging within 30 days of receipt. Please note that personalized items, such as jerseys with custom names or numbers, cannot be returned unless there is a manufacturing defect.
How do I know which size jersey to buy?
Each product page includes a detailed size guide. Our official kits generally have a 'sport fit,' so if you prefer a looser feel, we recommend ordering one size larger than your usual size.
Which payment methods do you accept?
We accept various payment methods including iDEAL, Credit Cards (Visa, Mastercard, American Express), PayPal, and official Feyenoord Fanshop gift cards.
Are the products in the shop official merchandise?
Absolutely. Every item sold in the Feyenoord Fanshop is 100% official club merchandise, ensuring the highest quality and direct support for the club.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a Track & Trace link to follow your package's journey.